Why Fast, Friendly Customer Service Is Non-Negotiable

By Leslie Sampson, Marco Technologies of Eastern Iowa

When your copier or printer goes down, the clock starts ticking and every minute lost affects productivity. That’s why customer service isn’t just a nice-to-have; it’s essential.

Industry standards say vendors should respond within four hours. At Marco Technologies, our certified technicians average just 3.16 hours and we’ve been recognized with the Pro-Tech Award for 11 years in a row for outstanding service.

But fast response isn’t the only thing that matters. You also want a vendor who communicates clearly, resolves issues completely, and proactively helps prevent future problems.

The goal? Keep your business running smoothly with minimal interruptions so you can focus on what matters most.

📞 Call/Text: 563.506.5945
📧 Email: leslie.sampson@marconet.com
🌐 Learn more: www.marconet.com